Refund policy

We will offer a replacement or refund for certain circumstances. Please send us a message with any concerns about your purchase so we can work something out. Returns cannot be accepted on digital downloads.

If a mistake was made on our part, a replacement will be sent immediately at no extra charge. Your satisfaction is our top priority and we will do what we can to ensure your happiness with every purchase. Please note that we do not assume responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery to Lady Marlowe.